Redesigning Environmental Health Service to Meet Changing Legislation
Client Testimonial - Head of Environmental Health Services
“When we started to look in detail at the requirements of the Licensing Act we realised that it was going to demand a major commitment to reviewing our existing licensing activities and working in new ways with colleagues in other service areas. Frankly we were struggling to find the time and weren’t sure where to start.
I had heard good reports of Spirals from colleagues in other authorities and gave them a call. They were brilliant! They took us through a technique called process mapping and worked with us all, Environmental Health, Member Services, Legal and Finance to create new procedures to manage and control the licensing process. They turned what we were regarding as a nightmare into a logical and easy process and helped us to find new levels of understanding and ways of working with our colleagues. And the whole process was both stimulating and great fun.
On top of that, we now have the skills in house to tackle the next challenge with confidence. I will certainly use them again and have no hesitation in recommending them unreservedly.”
Ref:000042