Training
Open Programme
Course information for Managing Poor Performance And Conduct
Start Date : 16th October 2007 ( 09:30 AM)
Details :
This is a one day programme.
Who should attend?
Anyone who is, or who will be, involved in managing or supervising the work of others. It can be useful for new managers or can help more experienced managers by getting them to consider their existing practice and how they can develop and improve it.
Main elements
The programme is delivered over one day and covers the following key topics:
Understanding what we mean by performance
Standards of behaviour and conduct
Setting and communicating expectations
Exploring reasons for poor performance
Motivation theory at work
Assertiveness techniques
Feedback skills for difficult conversations
Setting targets for development
Clarifying roles and responsibilities
Outcomes
By the end of the programme you will be able to:
Be clear about your responsibilities as a manager or supervisor in dealing with performance and conduct issues
Understand what is meant by performance and conduct and how to set expectations against them
Identify reasons for poor performance and consider ways to address them
Analyse what factors may have a de-motivating effect on employees performance
Improve the way you create a motivational environment for your employees
Feel more confident in giving feedback and having difficult conversations
Agree targets for development with employees
Cost : £165
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